Returns & Exchanges
At VANTA AUS, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for most items in their original, unused condition.
1
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Authorization (RA) number.
2
Package Your Items
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original state.
3
Ship to Our Warehouse
Affix the provided shipping label and drop your package off at any authorized New Zealand Post location.
4
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing