Frequently Asked Questions

Everything you need to know about shopping with VANTA AUS.

How long does shipping take within Australia and New Zealand?

Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. Delivery times to rural areas may vary slightly.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return or exchange.

Are your products covered by a warranty?

Yes, all VANTA AUS products come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.

How can I track my order?

Once your order is dispatched, you will receive an email containing a tracking number and a link to follow your parcel's journey in real-time.

Do you offer international shipping outside of AUS and NZ?

Currently, we specialize in serving the Australian and New Zealand markets to ensure the fastest delivery times, but we are looking to expand globally soon.